![]() If the procedures above have not resolved the error then please contact your local IT support. Follow Microsoft's instructions to download and install Microsoft 365 / Office 2021 or Office 2019 / Office 2016 / Office 2013.Follow Microsoft's instructions to uninstall Office for Mac.Open Word and sign in / activate if prompted.Locate the following three entries and drag them to the Trash:.In Finder, browse to folder ~/Library/Group Containers.Launch each Office app (Word, Excel, PowerPoint, Outlook), select the application name and choose sign out, then quit the application.Solution 3 - Remove existing license files Opening Word should now show the " What's New" prompt ![]() Also search for " ADAL" and " unknown" and remove any matching entries.
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